[Manggo Recording] Three Ways to Record Company Calls Compared
2026-11-07 · 조회 45 · 댓글 0
Title: Comparing Three Ways to Record Company Calls
How to record company calls — Comparing three ways to record company calls · Manggo Recording
You want to keep your office calls on record, but you're not sure where to start. There are three main ways to record company calls. We'll walk you through how they differ and which one suits your company.
📞 Call recording vs. call transcription records Call recording means saving the sound of a call as a file. Pressing a button on your mobile phone to save a call is call recording too. It's a simple task of just saving the sound.
Call record management means gathering those recordings together with the date, time, and phone number. It's managing them so you can find and reuse them when needed. If files are scattered, you can't find them when you actually need them.
📝 A transcript is a record you can read A transcript is a document that turns recorded speech into text. In the past, people listened and wrote it down, which took a long time. Now AI transcribes the call as soon as it ends.
When calls are kept as text, you don't have to listen from the beginning. A single word spoken in a call can help you find the call you need. It splits outgoing and incoming sides and shows them like a conversation, and organizes a summary and to-dos.
🔍 Mobile apps and carrier services A mobile recording app only keeps calls on your own phone. Calls to the main number and extension calls aren't captured. The files also stay only on that person's phone, so other staff can't see them.
Carrier add-on services are applied for per number. If you have several numbers, you have to apply for each one, and how you listen to recordings differs by service. They usually can't search by content, so you have to listen from the beginning.
🏢 What a company call recording system does A company call recording system only receives a copy of the call signal from the network switch that the calls pass through. It saves that signal on a recording PC. Since it doesn't step into the call path, calls continue as usual.
You don't change your phones, PBX, or numbers. VoIP (internet phone, 070) calls are recorded as they are, too. Main number, direct line, and extension calls are all kept in one place, and picked-up calls can be found under their original number. To see the three methods side by side, check the comparison guide too.
✅ What to check when choosing The first thing to check is where the data is stored. On-premises keeps the original recordings on a recording PC inside the company, and we decide the retention period and disposal. Cloud keeps them on a central server that you view on a web screen.
Next is what comes after recording. Check whether it transcribes, whether you can search by words, and whether it keeps track of appointments and missed calls. Also check whether an access log shows who listened to or downloaded a call and when. We also recommend preparing an announcement message that tells the other party in advance that the call is being recorded.
Manggo Recording is a call recording service for companies, hospitals, and apartment management offices. It automatically records main number, direct line, and extension calls, and AI transcribes them and organizes a summary and to-dos. It also includes Call Popup, which previews past calls from an incoming caller, Appointment Keeper, missed call alerts, and a shield and evidence report for complaint calls.
In one line: For a personal mobile phone, an app can do the job, but for office phones answered by many people, a call recording system that gathers everything in one place is the right fit.
❓ Frequently asked questions Q. Do I have to change my phones? A. No. You keep using your current phones, numbers, and PBX.
Q. How is it installed? A. In a consultation, we check the number of lines and the features you need, then connect one recording PC and switch mirroring. After installation, we show your manager how to find calls, view transcripts, and set permissions.
Q. Is it okay to record calls with a company call recording method? A. The general interpretation is that a participant recording their own call is viewed differently from secretly recording someone else's conversation. We recommend checking with a legal professional on how this applies to your situation.
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