FAQ

Most are educational institutions such as schools and kindergartens (EduRecording), and it is also used by hospitals, corporate contact centers and public institutions (Manggo 2.0). More than 150 educational institutions in Busan, Ulsan and Gyeongnam use it.

Pricing depends on the number of lines (extensions), recording retention period, AI features used and installation environment, so we provide a custom quote. Cloud is a monthly fee; on-premises is a setup fee plus maintenance. See Deployment options · Pricing for details.

Cloud starts right away without a server and stores recordings on Google Cloud. On-premises is installed on your own server and keeps data only on your internal network. We recommend on-premises for strict security policies or separated networks.

Yes. Request a free demo and we'll show you the features on the actual admin screen and assess your phone environment for free.

What the Protection of Communications Secrets Act prohibits is a third party not participating in the conversation recording conversations between others. An institution's staff recording a call they are part of does not fall under this.

However, because institutional call recording may constitute personal data processing, we recommend notifying callers with a “This call is recorded” announcement before the call connects and establishing internal rules (retention period, access rights). For specific cases, consult a legal professional.

Yes. We support settings to play a recording notice before calls connect. If you need a custom announcement in a particular voice, ask us about that too.

The retention period is set according to the organization's internal rules and contract. Recordings past the period are destroyed according to set procedures.

Regular users see only their own calls; designated admins can view all calls in admin-only menus. See the Security · Trust Center for detailed protection measures.

In most cases you keep your existing phones and lines and just add a recording device to the line. Since it depends on your phone environment, we'll advise precisely after a site check.

It converts recorded calls to text (transcription), summarizes the key points, and detects emotional and sensitive words such as verbal abuse and profanity. It also creates daily and monthly reports automatically.

Yes. You can download recordings per call, and export call logs as CSV files to organize in Excel.

Yes. With the Call Popup program installed, caller info and past call history appear on your PC the moment a call comes in. With Manggo Messenger, you can also get call alerts in the messenger.

It's web-based, so you can access it from both PC and mobile browsers.

After several wrong password attempts, the account is temporarily locked for security. Try again later, or ask your organization's admin or CANCO Customer Support (1670-1369) to reset it.

Run the remote program on the remote support page and call Customer Support (1670-1369); a technician will connect and help right away.

Get installers, updates and user manuals in one place at the Customer Support Center.

Contact us at the main number 1670-1369 or by email at [email protected]. You can also leave a message via Contact us on the website and we'll get back to you.

A small AI model (sLLM) built and refined by CANCO on proven open AI technology. It runs on CANCO's own servers and is continuously updated. See About Karina for details.

Yes. We're recruiting business partners nationwide. Apply on the Partner Program page.

We also offer Podo Smartboard (digital signage), CANCO Sound Studio (AI music and announcement production), CANCO CRM, and telecom construction and network maintenance. See Services.