MEDI RECORDING · FOR HOSPITALS
MediRecording
Call Recording & AI Analysis Solution for Hospitals
Records every appointment, consultation and complaint call, with AI summaries and risky-expression detection — protecting patient trust and staff alike.
WHY MEDI RECORDING
Facing These Challenges with Hospital Calls?
No call records make it hard to verify facts
When patients complain "That's what I was told," it is hard to present objective evidence.
Staff are worn down by abusive and threatening calls
Consultation staff are directly exposed to emotional calls, and managers learn about them too late.
Not enough evidence when disputes arise
When complaints escalate to lawsuits, the hospital is at a disadvantage without records of the calls.
KEY FEATURES
From recording to reports,
automatically
- Automatic recording · playback · download — every call saved automatically and playable on the web
- AI summaries · emotion-word detection — summarizes consultations, finds profanity and threats and alerts managers
- Automatic PDF reports — call content, summaries and emotion words, printed under your institution's name
- Find the recordings you need, fast — search by date, number or call content
- Monthly call counts · statistics charts — call handling at a glance
- Real-time translation — review calls with foreign patients in English, Chinese, Japanese and more (Chrome required)
TECHNOLOGY
CANCO Technology Tailored to Hospital Calls
Dual-Channel Surround Synthesis™
Extracts caller and receiver voices separately to reduce noise and resynthesizes them in HD stereo.
CANCO Lexical Engine + GPT
An in-house emotion-word dictionary engine and GPT filter accurately catch profanity and threats.
Patent-Pending Technology
CANCO's recording analysis technology is patent pending.
Application No. 10-2025-0088456
SECURITY
Extra security for handling patient information
View only your own recordings
Logged-in users can see only their own calls.
Role-based permissions
Administrators view mainly statistics when needed.
Google Cloud storage
Recordings are stored securely on Google Cloud for up to 3 years.
Encrypted authentication
All access goes through encrypted authentication.
Security & Trust Center
INSTALLATION
About one week from application to use
We apply your requests and keep managing the system throughout the contract period.
1Application
Contract signing
2Equipment
Recording equipment order
3Setup
User ID creation · configuration · testing
4Installation · Management
On-site installation and ongoing management
NETWORK
Leave your hospital network
to us, too
CANCO, a registered telecom construction business, designs, installs and maintains hospital networks that must never stop, 24/7.
View Telecom Construction · Network
We will recommend the right setup for your hospital
We provide a custom quote based on your number of phones and departments.
Request a free demo 1670-1369
