EduRecording
Elementary, middle and high schools in Busan, Ulsan and Gyeongnam (e.g., ○○ Elementary in Busan, ○○ Middle in Ulsan)
Teachers' office call recording that protects teachers from abusive complaints
ChallengeAs complaint calls from parents increased, staff were directly exposed to verbal abuse, with no way to keep an objective record of calls.
SolutionEduRecording was installed on teachers' office and administration office phones to record every call automatically, with AI handling transcription, summaries and emotion-word detection.
ResultComplaint handling records are kept automatically, and administrators grasp situations quickly through summary reports. As of 2025, it is in operation at schools in Busan, Ulsan and Gyeongnam.
"Since adopting EduRecording, the time we spend handling parent complaints has dropped by 50%. The AI analysis reports are really useful."— Head of Administration, ○○ Elementary School, Busan
