From mobile phone recording to AI recording systems — we've summarized the differences so you can choose the right method.
The recording feature on a personal phone. Free, but office phones aren't recorded and management is left to individuals.
Adds recording to a subscribed line. Usually a monthly fee per phone.
Connects a recording device to the phone line. It records, but people have to listen and search manually.
On top of recording, AI converts calls to text, summarizes them and flags risky expressions.
| Item | Mobile phone recording | Carrier recording add-on | Standard recording device | CANCO AI recording |
|---|---|---|---|---|
| Recording scope | The one phone that records | Subscribed lines | Lines connected to the device | All organization phones |
| Centralized admin review | Difficult | Varies by service | Via device software | All at once on PC or mobile web |
| Call → text (transcription) | Some devices | Varies by service | Mostly not available | Included |
| AI summary · Sentiment detection | Not available | Varies by service | Not available | Included |
| Automatic reports | Not available | Varies by service | Some | Daily and monthly reports |
| Per-user permissions | N/A | Limited | Limited | Separate user and admin permissions |
| Storage | Depends on phone storage | Varies by service | Device storage | Cloud or organization server |
| Cost structure | Free | Monthly fee per line (phone) | Device purchase + maintenance | Custom quote for the whole organization |
※ Features and terms of other methods may vary by provider and product. This summary reflects typical cases.
If you only occasionally record personal work calls, phone recording is enough.
If you only need recording and have few phones, add-ons or recording devices are an option.
If you need to manage calls across departments and handle complaints and reporting, an AI recording system is the right fit.
Tell us about your current phone setup and we'll honestly recommend the best method.
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