[Manggo Recording] Office with VoIP? Three Things to Check Before Requesting a Quote
2026-11-11 · 조회 11 · 댓글 0
Title: Running a VoIP Office? Three Things to Check Before You Get a Quote
"We use VoIP. Can calls be recorded?" When you inquire, the first question you'll hear is how your office phones are connected. While you're exploring adoption, checking just the three items below will make your consultation much smoother.
**1. Check Your Phones** - Whether the phones on your desks are IP phones or standard analog phones - Whether any staff also use softphones (PC or smartphone apps) - The number of phones and the range of extension numbers in use
**2. PBX and Line Setup** - Whether your PBX is on-site at the office or a carrier-provided service - How many lines your main number comes in through - Whether inbound (incoming) calls dominate, or outbound calls are also frequent
The way recording is connected can vary depending on this setup, so if you share your current equipment details, Manggo Recording will guide you to a suitable method. There's no single fixed answer, so there's no need to decide in advance.
**3. Recording Announcement** - Whether a notice such as "This call is recorded to improve service quality" plays at the start of a call - Who will decide the announcement and what it will say - Whether the notice is needed for both outgoing and incoming calls
Call recording relates to customer trust, so we recommend settling how you'll announce it before choosing equipment.
**Checklist at a Glance** ☐ Phone types and quantity ☐ PBX and line setup ☐ Number of main numbers ☐ Draft announcement
Jot down these four items before you come, and your consultation will go much faster.
If you're curious about call recording in a VoIP environment, please feel free to contact CANCO Manggo Recording.
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