Records every resident complaint call and shows the building and unit number as soon as the phone rings. When evidence is kept, staff are protected.
"You clearly told me that earlier!"Without a recording, you cannot respond when someone changes their story.
"The office never handled it properly!"It is hard to prove how a complaint was handled.
"When did you say you'd fix it?"Promises go unrecorded, so the same complaints keep coming back.
"That's not what the office told me."Memories of verbal explanations differ.
When the phone rings, the resident's building and unit number appear instantly, so you know who is calling before you answer.
Search by date, building, unit or keyword to instantly find calls about, say, "Building 102 noise."
AI detects expressions such as profanity, threats or lawsuits and alerts the office manager.
Organizes daily and monthly call volumes and complaint types to automatically produce residents' council reports.
Recordings are kept securely for the long term and backed up to the cloud in case of legal disputes.
Access is separated by role, sensitive calls are viewable only by the office manager, and all access is logged.
With Call Popup, resident information and notes from previous calls appear on your PC the moment the phone rings. Know repeat complainants in advance and respond calmly.
* Sample screen for illustration purposes.
Deploy on-premises on the management office's own server so data never leaves the premises, or bundle several complexes for association-wide deployment.
A compact setup sized to the office's phone lines.
Installed directly on the office server to prevent data leaving the premises.
Multiple complexes at once, with association-specific quotes.
Just tell us how many phone lines your management office has, and we will provide a custom quote. Main number 1670-1369
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