[Manggo Recording] "This call is being recorded": Trust in One Sentence
2026-11-06 · 조회 67 · 댓글 0
Title: "This call is being recorded": Trust in One Sentence
When you answer a customer service call, what do you say first? Many businesses add a recording notice right after the greeting. That's because a call can contain personal information such as a name, contact details, and sometimes medical or consultation details.
**Why Should You Tell Callers in Advance?** Recording someone's voice without their knowledge can easily cost you their trust. When you let callers know up front, they can begin the conversation knowing why the call is being recorded. There is no single correct wording for the notice, but it helps to include the points below.
**What to Include in the Notice** - The fact that the call is being recorded - The reason for recording (e.g., reviewing the consultation, service quality management) - A contact point for inquiries, if needed
**Q&A** Q. Do employees have to say the notice themselves? A. It helps to standardize the wording so that it doesn't vary from one employee to another. You can also consider using it together with inbound call management or a messaging service. Please contact us for details on how to apply it.
Q. Is personal information management complete once calls are recorded? A. No. You also need to decide who can listen to the files and how long they are kept. Relevant laws and internal standards may differ by organization, so please check them.
Manggo Recording provides call recording, inbound call management, and messaging services for companies and hospitals. If you would like to know more about how it operates, including the notice, please feel free to contact CANCO.
Comments 0
Be the first to leave a comment.