[Manggo Recording] "You said you'd take 30,000 KRW off back then, right?" When memories differ
2026-11-04 · 조회 67 · 댓글 0
Title: "You Said You'd Take 30,000 KRW Off, Right?" When Memories Differ
A customer says on the phone, "You definitely told me last time that you'd give me this price." The representative has no such memory. The memo has only a date, with no amount or conditions. Neither side is lying, yet their memories differ.
A promise made over the phone may seem clear in the moment, but it easily fades with time. What you need then is not an argument over who is right, but a record that shows what was actually said.
Manggo Recording records calls for businesses and hospitals and lets you listen to them again whenever needed. When you need to confirm a promise, try the following.
**Promise Confirmation Checklist** - Find the call by its date and the other party's number - Replay the parts where the date, amount, and conditions were mentioned - Summarize the confirmed details in a message and share them with the customer - Share the same details with the team members in charge
**Q&A** Q. Do we have to play the recording for the customer? A. No. In many cases, simply checking the details on your side first and calmly explaining the exact date, amount, and conditions is enough to clear up the misunderstanding.
Just knowing you can listen again makes handling calls less stressful. When you rely on records instead of memory, there are fewer misunderstandings with customers and within your team.
If you'd like to learn about adopting and using Manggo Recording, please feel free to contact CANCO.
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