[Manggo Recording] Call Recording Systems: Start with Where to Store Them
2026-10-27 · 조회 48 · 댓글 0
Title: Call Recording System: Start With Where to Store It
Call Recording System — Call Recording System: Start With Where to Store It · Manggo Recording
When someone next to the office phone asks, "Can we listen to that call again?", that's when people start looking for a call recording system. It's a device and software that records calls, stores them, and lets you find them again later.
🔎 What is a call recording system?
The name is long, but the job is simple. It records your calls and finds and plays them back when you need them.
CANCO doesn't change the phones you use now. It simply receives a copy of each call and records it. Your phones, PBX, and numbers stay the same.
🧩 How does it all connect?
The flow is: call → copy → record → text → search.
It has four parts: switch mirroring, which receives a copy of the call signal; a recording PC, which records and stores calls; AI transcription, which turns calls into text; and a viewing screen where you search and listen.
Switch mirroring only receives a copy of the call. It never gets in the way of the call path.
🏢 On-premises: keep recordings inside your organization
This suits organizations that don't want recordings stored outside. Original recordings, AI transcripts, and call records are stored on a recording PC inside your organization.
A record is kept of who listened and who downloaded. Your organization decides how long to keep and when to delete.
☁ Cloud: view through the school portal
This is an option available in EduRecording for schools. Calls are received from the school phone network, encrypted, and sent to the CANCO central server.
You view call records, recordings, and transcripts in the school portal. CANCO takes care of server and equipment updates. Viewing records are kept in the same way.
🎯 What to look for when choosing
There is one thing to decide first: where to keep your recordings.
If you want original recordings kept only on-site, choose on-premises. If you'd like to hand off equipment management and view everything on the web, choose cloud.
Either way, your phones and numbers stay the same. AI transcription and viewing records are the same too.
What happens after recording matters even more. Calls are split into outgoing and incoming and transcribed like a conversation, with a summary and to-do items. You can find past calls by date, phone number, or call content. Calls containing flagged words are marked, and promises made on calls are reminded before the deadline. Missed calls are gathered in one place, and when a call comes in, who is calling and past calls appear first.
If you are a company, hospital, or institution, take a look at CANCO Manggo Recording. It is offered as an on-premises setup that keeps original recordings on a recording PC inside your company. It proceeds in this order: consultation → on-site phone environment check → installation and setup → usage guidance, and we also show a demo on the actual screens. You can find the right setup for your environment with a single phone call.
Comments 0
Be the first to leave a comment.