[Manggo Recording] "This call is being recorded" — why say it first?
2026-10-23 · 조회 54 · 댓글 0
Title: "This call is being recorded" — why say it first?
Call recording — "This call is being recorded" — why say it first? · Manggo Recording
Some people ask, "Is it really necessary?" about the recording notice played as soon as a call is answered. But calls naturally contain personal information such as names, contact details, and addresses. Telling callers up front that the call is being recorded is basic courtesy toward your customers and the starting point of trust.
**Q&A**
Q. Do we have to include the announcement? A. It is best to avoid situations where a record is kept without the other party knowing the call is being recorded. Legal requirements may vary by industry and circumstances, so please confirm the exact standards with an expert or the relevant authority.
Q. What should the announcement say? A. It does not need to be long or stiff. These three points are enough.
**Announcement checklist** - The fact that the call is being recorded - The reason for recording (e.g., service quality management, confirming details) - A contact point for inquiries
Example: "Hello, this is CANCO. This call is being recorded to confirm the details of our conversation."
**Record management matters as much as the announcement** Notifying callers is not the end of it. You need in-house rules on who can open call recording files and how long they are kept. Manggo Recording is a service that covers business call recording, inbound call management, and messaging, helping you organize your call records in one place.
Tell customers first, and handle records responsibly. One short announcement builds your company's trust.
If you would like to know more about adopting Manggo Recording or running the announcement, contact CANCO anytime.
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